The customer needs more time to consider the detailed aspects of the purchase. There is a lot to consider and it all seems a little confusing and rushed, more for the benefit of Sytner than the customer. This said we were dealt with very well.

Alana was very efficient, polite and attentive

Again, friendly

They delivered the car to my house! amazing service.

The initial and subsequent staff that helped me were kind, professional but more importantly showed a genuine interest in me and my desires and requirements.Because of the expert service and understanding of the saleman I swapped my Mercedes for Mini

Very. Quick, no waiting around. Only negative was waiting for a call confirming the car was ready. When I followed up the lady said she tried but I know she hadn’t as my phone was with me all the time as I was receiving calls all day.

Nothing was ever too much trouble for Taylan Kani. He was friendly, approachable and informative.He was never over the top in annoying sales pitch Everything happened as planned and booked.

Personable & friendly service, nothing too much trouble & behaviour adapted to suit me, the customer

Unobtrusive and complete work managed. with no fuss

Excellent customer service

Car was serviced quickly and ready within 2 hours.

Yeah

mot completed at convient time and cost effective

I have had to have 4 run flat tyres replaced in 2 years costing in total almost £1000 - yes £1000! As loyal customers of Sytner I expected a better deal on replacing tyres, particularly when going on-line I realised how much I was being over charged

Reliable, never any issues, always helped

Did everything I expected. Reasonable price

Again , taylan made the whole experience brilliant from start to finish and his knowledge and enthusiasm was pivotal to my decision.

Good work

Friendly staff and quick service.

Mergim was very easy to deal with

Easy to book and kept informed. Very limited pool of courtesy cars though...

There were 5 miles on the clock which were unaccounted for, and we are still waiting for a quote that was requested and chased.

Great customer service.

I has to come back 3 times but it was always made sure that I wasn't left without a car and I wasn't rushed when it came to picking my car up for the final time.

as above

Staff were so accommodating and seemed to generally love there job!

Service is always fast, efficient and friendly.

Service was excellent from the first phone call to the moment I picked up the car. I was able to book in at short notice. Everything I requested was dealt with and no request was too small. Despite a busy day, staff took time to understand issues.

As above and the young woman on reception was prepared to come out and help me link up my phone for me. Very helpful.

Because i was completely satisfied. No undue pressure, helpful and obliging staff.

They diagnosed the problem, kept us informed and fixed the car. Alana on the customer service desk is very good.

Great customer service

Car collected and delivered back home by a charming polite driver. Car was valeted to a high standard following service.

Incredible service, can't do enough for me, even if I just turn up unannounced. Very helpful.

The coffee was great, I pop in every now and then just for the biscuits!!

Updated throughout process

Prompt courteous service

I believe my car was damaged during it's time - 4 weeks - at the service centre. I am still waiting for the manager/Alana to contact me

I was very pleased to have Taylan serve me what a very polite helpful young man

I was surprised this time not to get confirmation of service I had booked, as had booked a bit in advance, had to phone to confirm. Then found out it was booked for 11am instead of 9am as I was told. Also the person I spoke to had not booked an MOT.

Efficiently carried out.

It was quick and straightforward, plus they cleaned my car!

Same as previous answer

Everything explained

Taylan was fantastic. Honest and kept us updated.

Good to have a dedicated service desk, who had all the paper work ready when I arrived to drop the car off. Gave feed back on the status of the car during the day and followed up a few days later with a customer satisfaction call.