Satisfied with time it took to complete brake pad change, but attitude of staff was poor and could have been more proactive when telling me right at the end that the front brake pads were close to requiring replacement

everything went smoothly

Free one year birthday service was totally unexpected and much welcomed!

No probs took car in they loaned me a car. Took car back picked up my car easy as 123. Car washed too would have liked the inside cleaned though.

Great staff and my mini on display with big bow on, on pick up day loved that

Always helpful service.

Service staff are very helpful and kept us updated before, during and even followed up after to see if we were happy. Only issue was they forgot to reset the service counter so had to return to Mini to have this reset.

The politeness of your servicing team and being kept updated once they have the car. Finally the car is always returned cleaned and washed.

Good communication

Always very helpful even when a lot goes wrong

Very efficient and turned my car around the same day.

Car was cleaned and ready when l returned

Did good job

Not entirely clear what was done as part of the service and the response back when asked wasn't clear (to me)

Friendly staff, quick service when I wanted to wait for car

Got the exact car I wanted and was hand held all the way through the process by very knowledgeable and friendly sales people

As above never experienced anything but.

I waited for the service to be done and it was completed before the time they had quoted me

Was done fairly quickly but had to take the car back the following week

Service was completed in a good time.I would recommend when the car is being cleaned that any rubbish to not be placed back into the car but thrown out.

As above. I shall use Synter again.

Kimberly at Mini was very helpful in coordinating my visit. The team were great in resolving the issue within the 1 year warranty period. Only issue is that I wouldn’t have expected to fail an MOT 6 months post purchase for a ‘wear and tear’ matter

Very polite and friendly service

Excellent advice, great service.

Job was done time it was booked and how long it would take to complete.

Pleasant staff

Ilana was super friendly and helpful

I was kept well informed and thought the film of my car mot was interesting

it was a pleasent experience no complaints

The whole experience handled extremely well

Sales rep was brilliant great options friendly helpful positive selling overall experience of buying a mini was down to sales rep - sending me videos of cars - creating a good deal at price I wanted

Helpful and informative

Everything went according to plan

First class sales team

Nothing. Worked like clockwork

Brilliant friendly service and very prompt.

provided me with exactly what I asked for, efficient and knowledgeable about their product

Good customer service & reasonable prices for certain things

Overall a positive experience but there were just a few hiccups along the way.

This is primarily down to Alana who works in the Team. She is knowledgeable and helpful. My negative here was down to cost of works. As the car was purchased via the sytner network I would have thought there would be an element of goodwill.

Ref to trying to source a new vehicle and particularly to recent organisation of MOT when I was told that the pick up service was no longer available but when your ramp broke down, suddenly it was. It’s the little extras that make all the difference.

good quick attention

I needed to travel somewhere and there was a problem that was looked at, and then as the part was available it was fixed while I waited.

See comments regarding Marcel. We had an issue with dates that became a non-issue once we spoke with him

Can you please update your records please for my correct details Mr Mark McDonough

Staff were friendly and efficient, the car was ready on time, and the whole experience was very easy.

Great service

Pleasant & helpful staff

Had a little hiccup with information.

Was no stress at all.