Every visit just gets better and better with the Chigwell team

Service centre/body shop has been awful. Not the people organising the work, but the workers themselves. Don't do tasks, don't check work.

Works completed on time

Jack was efficient

Good experience

Jackie was so helpful and informative and always rang back when she said she would

The Mini Sevice Team Manager fully appreciated my concerns at the failure of the Head Unit in my year 2015 car with low mileage and negotiated with Mini for the part to be supplied F.O.C. I was kept up to date daily with progress on the repair.

Generally great service but did not cure the noisy doors which remain irritating

superb

Helpful and pleasant service

There was an issue with my car being damaged in transit from the plant, and the manager went out of his way to ensure that i received an undamaged car, within the same timeframe

good service

see description about your salesman. Without him, no business possible.

Friendly, efficient and knowledgable staff. Particular mention goes to Matthew Brightmore and also his colleagues Tom and Sean.

The whole process was quick, easy and pain free.

No issues

I was very well looked after and felt at ease the whole time I was there

car was left clean inside and out. A good service

The service when it happens is excellent

Maybe I could’ve been explained the different features in detail abit more whilst building the car from scratch, however I am still happy with the outcome

My mini service was efficiently booked and I was offered a 'while you wait' appointment. The service was carried out on time and I was made welcome in the comfortable reception area.

Friendly on time service

My problem was sorted quickly

The service was done well - however they never added any wipers liquid in the car even though i didn't have any in the tank... I am fairly sure that they were supposed to add some.

Quick, easy and service from Mergim and Kimberley was 5*

Satisfied customer.

Earliest courtesy car was 6 weeks time

I forgot my driving license and Alana very kindly arranged a lift for me which i very much appreciated. The drop off and pick up were all very easy with no waiting around, my car was ready quickly and they also cleaned it for me. Very happy all round

N/A

The salesman Mathew Brightmore could have not been more helpful

Always eager to please

All good

Informative pleasant staff

As always, it was very quick and efficient. My car was returned sparkling clean and running perfectly. The staff are always so friendly and helpful.

Always good service

I did have to return within the week as a service light came back on but it wasn't a major issue, just more of an inconvenience.

Love the car!! Exactly as ordered and wanted

Work was done within the time stated. Customer Services kept me updated as to the status of the car and whether any additional work was required. Added bonus, the car was washed!

Job completed quickly, plus a few extras thrown in.

I was extremely happy with the service I got from a Kimberley Rodriguez. I was given the wrong information on the phone about time of service. Kimberley went above and beyond to sort this out and keep me informed.

My car was recalled I phoned and was given an appointment when I wanted it and the work was carried out very quickly

Always enjoy going to the chigwell showroom, staff are amazing

Helpful staff. Good timely service

Was keep informed every step of the way

Jack was very helpful and kept us informed throughout the process

All came back clean and tidy and I just felt safe with the staff

It would have been a 5 but I only founf out afterwards that there were minor oil leaks. I wish I had seen the written report to see exactly what the engineer did. The Video was a gimmick and no use to me other than it did show the oil leak.

The staff were very helpful

No problems changing date for service.No delaysGood communication.No pressure to spend when not necessary yet.

Very friendly service