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Customer Reviews.

service

3

Satisfied with time it took to complete brake pad change, but attitude of staff was poor and could have been more proactive when telling me right at the end that the front brake pads were close to requiring replacement

09 June 2018

sales

5

everything went smoothly

05 June 2018

service

5

Free one year birthday service was totally unexpected and much welcomed!

04 June 2018

service

5

No probs took car in they loaned me a car. Took car back picked up my car easy as 123. Car washed too would have liked the inside cleaned though.

02 June 2018

sales

5

Great staff and my mini on display with big bow on, on pick up day loved that

01 June 2018

service

5

Always helpful service.

01 June 2018

service

4

Service staff are very helpful and kept us updated before, during and even followed up after to see if we were happy. Only issue was they forgot to reset the service counter so had to return to Mini to have this reset.

31 May 2018

service

5

The politeness of your servicing team and being kept updated once they have the car. Finally the car is always returned cleaned and washed.

28 May 2018

sales

5

Good communication

19 May 2018

service

4

Always very helpful even when a lot goes wrong

15 May 2018

service

5

Very efficient and turned my car around the same day.

14 May 2018

service

5

Car was cleaned and ready when l returned

14 May 2018

service

5

Did good job

10 May 2018

service

3

Not entirely clear what was done as part of the service and the response back when asked wasn't clear (to me)

09 May 2018

service

5

Friendly staff, quick service when I wanted to wait for car

09 May 2018

sales

5

Got the exact car I wanted and was hand held all the way through the process by very knowledgeable and friendly sales people

06 May 2018

service

5

As above never experienced anything but.

05 May 2018

service

5

I waited for the service to be done and it was completed before the time they had quoted me

04 May 2018

service

4

Was done fairly quickly but had to take the car back the following week

01 May 2018

service

4

Service was completed in a good time.I would recommend when the car is being cleaned that any rubbish to not be placed back into the car but thrown out.

30 April 2018

service

5

As above. I shall use Synter again.

28 April 2018

service

4

Kimberly at Mini was very helpful in coordinating my visit. The team were great in resolving the issue within the 1 year warranty period. Only issue is that I wouldn’t have expected to fail an MOT 6 months post purchase for a ‘wear and tear’ matter

27 April 2018

service

5

Very polite and friendly service

26 April 2018

service

5

Excellent advice, great service.

24 April 2018

service

5

Job was done time it was booked and how long it would take to complete.

24 April 2018

service

5

Pleasant staff

24 April 2018

service

5

Ilana was super friendly and helpful

22 April 2018

service

5

I was kept well informed and thought the film of my car mot was interesting

21 April 2018

service

5

it was a pleasent experience no complaints

19 April 2018

sales

5

The whole experience handled extremely well

18 April 2018

sales

5

Sales rep was brilliant great options friendly helpful positive selling overall experience of buying a mini was down to sales rep - sending me videos of cars - creating a good deal at price I wanted

18 April 2018

sales

5

Helpful and informative

18 April 2018

sales

5

Everything went according to plan

10 April 2018

sales

5

First class sales team

10 April 2018

sales

5

Nothing. Worked like clockwork

10 April 2018

sales

5

Brilliant friendly service and very prompt.

10 April 2018

sales

5

provided me with exactly what I asked for, efficient and knowledgeable about their product

10 April 2018

service

5

Good customer service & reasonable prices for certain things

09 April 2018

sales

4

Overall a positive experience but there were just a few hiccups along the way.

07 April 2018

service

4

This is primarily down to Alana who works in the Team. She is knowledgeable and helpful. My negative here was down to cost of works. As the car was purchased via the sytner network I would have thought there would be an element of goodwill.

05 April 2018

service

3

Ref to trying to source a new vehicle and particularly to recent organisation of MOT when I was told that the pick up service was no longer available but when your ramp broke down, suddenly it was. It’s the little extras that make all the difference.

05 April 2018

service

4

good quick attention

05 April 2018

service

5

I needed to travel somewhere and there was a problem that was looked at, and then as the part was available it was fixed while I waited.

02 April 2018

sales

5

See comments regarding Marcel. We had an issue with dates that became a non-issue once we spoke with him

01 April 2018

service

4

Can you please update your records please for my correct details Mr Mark McDonough

28 March 2018

service

5

Staff were friendly and efficient, the car was ready on time, and the whole experience was very easy.

27 March 2018

sales

4

Great service

26 March 2018

service

4

Pleasant & helpful staff

24 March 2018

service

3.5

Had a little hiccup with information.

22 March 2018

sales

5

Was no stress at all.