MINI Countryman

Our star rating

information

What does our rating mean?

Our Dealership star rating is based on customer satisfaction scores from real customers. It is based on information collated from customer satisfaction surveys conducted by MINI UK for new car sales and Aftersales transactions over the last 90 days.

The following comments are unedited and submitted as part of the online survey process.

Click here for more information.

Sales

star template
4.9

5 comments from
8 reviews

Service

star template
4.7

17 comments from
45 reviews

Sales
star template
5.0

"My sales rep was always polite, kind and very helpful."

star template
5.0

"Used this dealer every time, an excellent service"

star template
5.0

"From test drive through to order and then taking delivery , the whole experience was very straight forward. Amelia kept me updated on the progress and the handover was very detailed. I would recommend Sytner Chigwell to all of my friends."

star template
4.5

"BASICALLY VERY SATISFIED BUT WOULD MENT LENGHTS OF TEST DRIVE WAS SCANTY TO SAY THE LEAST WE COMPARE AGAINST BMW NEXT DOOR WHERE TEST DRIVE WAS 5 TIMES LONGER HAVING FIXED A TIME TO COLLECTED CAR HAD TO WAIT 30MINS FOR THE SALESMAN"

star template
5.0

"The dealership were extremely helpful and friendly. Would recommend Roberto the salesperson"

Service
star template
5.0

"The dealership have always lookled after me really well 5/5."

star template
5.0

"They were very helpful, they came and collected my vehicle and on my second visit they just did the work as I called in on a Saturday."

star template
5.0

"Very professional customer care"

star template
5.0

"They were amazing working round my schedule."

star template
4.9

"Mini are very easy to deal with. I have had no problems sorting out anything that has gone wrong only minor things so far ."

star template
5.0

"The staff at the dealership are very helpful, they book me in as soon as i call them. Roberto,Nick and Paul have looked after me very well. These guys are brilliant."

star template
5.0

"It was great. They completed the service quicker then expected and the car was cleaned afterwards."

star template
5.0

"They did everything that was necessary."

star template
5.0

"I find the staff very accommodating"

star template
5.0

"Paul Trotter exceedingly helpful and pleasant"

star template
5.0

"couldnt operate seat properly so they aske me to bring it in. They found mty pen wedged in and I felt really silly but the staff wrere just great. Thank you"

star template
5.0

"I did the collect and return service. The gentleman who collected the car was very friendly and helpful. I was kept up to date all day with what was happening to the car, I was aware of all fixes and payments so there were no surprises. Very happy"

star template
5.0

"I am a old customer of Sytner, My experience in past and present has been extremely good."

star template
5.0

"excellent service nice honest people"

star template
5.0

"The Car went for a MOT"

star template
2.9

"I just wanted a tyre checked and replaced if necessary it seems that the person who does the tyres is not there every day. Also tyres are not kept in stock so cannot be replaced until late in the following day. This is unsatisfactory."

star template
5.0

"Service team kept me completely up to date on the progress throughout."