Great quick service

Got just what I wanted

I was able to use the sit and wait service for my end of warranty and first MOT. The work was completed promptly and I had a quiet place to catch up on emails and call, with a hot drink and a comfortable seat.

The two girls that deal with Booking the car in have good knowledge and are nice to deal with,

Customer service was excellent

Very efficient

Call backs by the rention specialist not made when promised thus leaving me in limbo. Cost for a mini one is significantly higher than a countryman.

Polite and friendly.

Read my trust pilot review - happy to speak to someone as to typing on my iPhone

Easy to book appointment. Easy car drop off. Efficient service.

Worry free

It is service by individuals that makes it a different experience and all those I had contact with, from phoning to make the service appointment to handing over my car and collection, were friendly, helpful and efficient.

Taylan Kani at Sytner Loughton was really patient and helpful with information. He took his time to find the right car, provide lots of information and finally went out of his way to help surprise my daughter with balloons, a bow on her birthday.

Service was done to a high standard in good time.

You don't need to worry about anything there always there to help and helpful.

Synter are always friendly and helpful.

We were lucky to always have very friendly, yet professional interactions with Taylan. He remembered us from 2 years ago and we had a good laugh at times - he even reminded me about the GAP insurance on my previous vehicle.

The only criticism I would have is the complimentary clean it wasn't completely clean few dirty marks round the back bumper and wheels weren't done properly

No drama

The Sales man Jack Harris was extremely efficient, polite and friendly, he listened to what I wanted and gave me several options. He got the Mini to me as promised within the week. The whole experience was great and the Mini is fantastic!

Great service and car

From my initial phone call which was answered within two rings , the whole experience was superb .Simon in the tyre department was excellent explaining everything and replacing a tyre within 20 minutes of my appointment .A great customer experience

Quick & Efficent

Online booking system was perfect. Service also went above and beyond, valeting the car and fulfilling elements of my TLC pack without request.

Excellent service at Mini Sytner Chigwell. Sensible prices for tyre replacement. Car was washed and vacuumed!

I was really annoyed at being overcharged for the cost of supply & fitting new tyres....

Friendly staff, quick service and the bill was less than originally quoted.

Our Sales Executive at Mini Chigwell, Mergim Racaj, was extremely helpful and professional throughout the buying process and kept us up to date with progress of the build of our new car, answering any questions or queries we had along the way.

Flexible on service times. Able to wait while the service was completed.

Every visit just gets better and better with the Chigwell team

Works completed on time

Service centre/body shop has been awful. Not the people organising the work, but the workers themselves. Don't do tasks, don't check work.

Jack was efficient

Good experience

Jackie was so helpful and informative and always rang back when she said she would

The Mini Sevice Team Manager fully appreciated my concerns at the failure of the Head Unit in my year 2015 car with low mileage and negotiated with Mini for the part to be supplied F.O.C. I was kept up to date daily with progress on the repair.

superb

Generally great service but did not cure the noisy doors which remain irritating

Helpful and pleasant service

There was an issue with my car being damaged in transit from the plant, and the manager went out of his way to ensure that i received an undamaged car, within the same timeframe

good service

see description about your salesman. Without him, no business possible.

Friendly, efficient and knowledgable staff. Particular mention goes to Matthew Brightmore and also his colleagues Tom and Sean.

The whole process was quick, easy and pain free.

No issues

I was very well looked after and felt at ease the whole time I was there

car was left clean inside and out. A good service