Good but long wait.

The service on my mini was completed, new tyres fitted and it was valeted so I drive home feeling v satisfied by my service experience.

The pre booked MOT & new battery installation was perfect. I waited and all was done in the time suggested. All professional and I like the short Video very much

cant fault them

Great customer service. Administration staff kept me informed and when they said they'd ring back to keep me updated, they did. Most appreciated.

Quick service, extras like inflating my tyres without asking.

Taking the car in to have the car serviced was fast and efficient. When booking and arriving at the center the girls were happy and couldn't do more to help us. Handed the keys over and the car was serviced while we waited very pleased

MOT was completed on time. The car was valeted and washed on return. The Service personnel were very pleasant and helpful especially when I forgot some documents they looked after them for me until I returned to collect.

Top excellent

Great. Work was done with no fuss at all

Friendly staff, was seen on time, fast efficient service

Very satisfied...Delivery on time and l love my MINI

I got what I requested.

Took a little while, customers in showroom waiting should be given priority over customers on the phone

Fast and friendly

Same as above

They took their time and I'm sure covered everything.....

It was fine but not brilliant.

Efficient service with friendly and competent Customer Service Team.

Still waiting for the manager to call me back, service light wasn't reset after completing the service. Incorrect information provided by the person who booked my car in.

Very quick delivery and great customer service.

Prompt, pleasant, efficient, including complimentary full valet.

The change of pads was forced by the elapsed time or mileage on the service indicator, and not by the wear on the pads, which would have been signaled by the wear indicators. Hence you forced me to change the pads before they were worn out.

Staff were helpfull

Pleasant staff always friendly

Staff were great.

Friendly, quick and cheap

Kept up to date on progress

Friendly staff

The service experience is extremely professional.

Would of been 5 stars if they hadn't of left my dashcam unplugged I understand they might of unplugged it for security reasons but should of plugged it back in on completion

The works were carried out quickly and to a high standard

Friendly helpful staff.

Richard service manager very helpful and kept me updated

Because I had my car back and solved within 24 hours from putting it back in to the garage.

Quick and stuck to the plan.

I know you do a complimentary valet service , but I am not sure if this includes inside

Alana and Amy in the Service department are always very helpful and very knowledgable

They repaired the oil leakage which caused the engine light to come on but the car had been low on oil for some time and the engine light came on again 2 days after I collected it and have now been told it needs a new timing chain costing £1300.

No stress. Very easy and satisfying experience

The communication was fantastic throughout. Very happy with service and car

From the point of the reception staff and work done on my mini.

Very satisfied

Consistently good service

Great service, friendly team.

Always kept informed on the progress of the work being carried out

Ita was easy and you did that extra bit

Everything done to time and a valeted car to take home.

No problems at all, booked in arrived. Said I would wait and was ready in the time frame, as promised. Had even been washed and hoovered.

I deal with Paul Trotter for all my BMWs and Mini. He's excellent to deal with, and the only reason I use Loughton for all my work.