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Customer Reviews.

service

3.5

Good but long wait.

02 January 2020

service

5

The service on my mini was completed, new tyres fitted and it was valeted so I drive home feeling v satisfied by my service experience.

28 December 2019

service

5

The pre booked MOT & new battery installation was perfect. I waited and all was done in the time suggested. All professional and I like the short Video very much

21 December 2019

service

5

cant fault them

19 December 2019

service

5

Great customer service. Administration staff kept me informed and when they said they'd ring back to keep me updated, they did. Most appreciated.

16 December 2019

service

5

Quick service, extras like inflating my tyres without asking.

15 December 2019

service

5

Taking the car in to have the car serviced was fast and efficient. When booking and arriving at the center the girls were happy and couldn't do more to help us. Handed the keys over and the car was serviced while we waited very pleased

15 December 2019

service

5

MOT was completed on time. The car was valeted and washed on return. The Service personnel were very pleasant and helpful especially when I forgot some documents they looked after them for me until I returned to collect.

10 December 2019

service

5

Top excellent

09 December 2019

service

5

Great. Work was done with no fuss at all

07 December 2019

service

5

Friendly staff, was seen on time, fast efficient service

07 December 2019

sales

5

Very satisfied...Delivery on time and l love my MINI

07 December 2019

service

5

I got what I requested.

07 December 2019

service

4.5

Took a little while, customers in showroom waiting should be given priority over customers on the phone

06 December 2019

service

5

Fast and friendly

05 December 2019

service

5

Same as above

05 December 2019

service

4

They took their time and I'm sure covered everything.....

02 December 2019

service

4

It was fine but not brilliant.

02 December 2019

service

4

Efficient service with friendly and competent Customer Service Team.

29 November 2019

service

1

Still waiting for the manager to call me back, service light wasn't reset after completing the service. Incorrect information provided by the person who booked my car in.

27 November 2019

sales

5

Very quick delivery and great customer service.

26 November 2019

service

5

Prompt, pleasant, efficient, including complimentary full valet.

25 November 2019

service

3

The change of pads was forced by the elapsed time or mileage on the service indicator, and not by the wear on the pads, which would have been signaled by the wear indicators. Hence you forced me to change the pads before they were worn out.

24 November 2019

service

4

Staff were helpfull

23 November 2019

service

4

Pleasant staff always friendly

23 November 2019

service

4

Staff were great.

23 November 2019

service

5

Friendly, quick and cheap

22 November 2019

service

5

Kept up to date on progress

21 November 2019

service

5

Friendly staff

21 November 2019

service

5

The service experience is extremely professional.

20 November 2019

service

4

Would of been 5 stars if they hadn't of left my dashcam unplugged I understand they might of unplugged it for security reasons but should of plugged it back in on completion

18 November 2019

service

5

The works were carried out quickly and to a high standard

16 November 2019

service

5

Friendly helpful staff.

15 November 2019

service

5

Richard service manager very helpful and kept me updated

12 November 2019

service

4.5

Because I had my car back and solved within 24 hours from putting it back in to the garage.

12 November 2019

service

5

Quick and stuck to the plan.

10 November 2019

service

4

I know you do a complimentary valet service , but I am not sure if this includes inside

09 November 2019

service

5

Alana and Amy in the Service department are always very helpful and very knowledgable

09 November 2019

service

2

They repaired the oil leakage which caused the engine light to come on but the car had been low on oil for some time and the engine light came on again 2 days after I collected it and have now been told it needs a new timing chain costing £1300.

09 November 2019

service

5

No stress. Very easy and satisfying experience

04 November 2019

sales

5

The communication was fantastic throughout. Very happy with service and car

04 November 2019

service

3.5

From the point of the reception staff and work done on my mini.

03 November 2019

service

5

Very satisfied

31 October 2019

service

5

Consistently good service

31 October 2019

service

5

Great service, friendly team.

28 October 2019

service

5

Always kept informed on the progress of the work being carried out

28 October 2019

service

5

Ita was easy and you did that extra bit

26 October 2019

service

5

Everything done to time and a valeted car to take home.

25 October 2019

service

5

No problems at all, booked in arrived. Said I would wait and was ready in the time frame, as promised. Had even been washed and hoovered.

24 October 2019

service

5

I deal with Paul Trotter for all my BMWs and Mini. He's excellent to deal with, and the only reason I use Loughton for all my work.