- Home
- About Sytner Chigwell
- Sytner Chigwell Customer Reviews
OUR CUSTOMER REVIEWS
SERVICE
5.0NEW CAR SALES
5.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
177 ratings and 135 comments received in the last 90 days.
30 May 2025
the guy who i dealt with very nice and polite and helpful answered all my questions and keep me updated regarding car
28 May 2025
Everyone was excellent.
25 May 2025
I went in just for a look. I ended up ordering my new Mini Cooper. Massimo was our representative and he was the most charming, knowledgeable friendly and helpful man you could ask for. Best showroom I have ever visited !!!!
23 May 2025
Friendly service although it did take a long time
18 May 2025
I was kept updated on the progress with the making and delivery of the mini I purchased. At every stage of the process I was pleased with the customer care I received.
12 May 2025
everything was so easy, find the correct model, the trade ins and the purchase
09 May 2025
Thankyou to Andrew Koliardos, very helpful and patient! .
01 May 2025
Happy with service
30 April 2025
Listened to what we wanted and gave good deals
11 April 2025
No issues
08 April 2025
martin and his team were very good and tammi helped me choose the right car.
04 April 2025
Communication was fantastic, i was away on holiday and needed-to change the delivery date I thought this would be a peoblem as i extended my holiday by extra four weeks but the car delivered as requested on thr day i got back by Massimo.
04 April 2025
Everything was explained at sale / test drive , car ordered , car arrived unfortunately wrong seat colour . Tommy (manager ) gave me option of re order new car or a deal on original car . No pressure, my choice !! Kept original car
03 April 2025
Was kept up to date with the progress of our new car
01 April 2025
Massimo Singh First Class
31 March 2025
All staff at Sytner Chigwell were friendly and courteous
31 March 2025
The sales executive Antony who will dealt with was helpful throughout and gave great explanation upon collection of my vehicle.
30 March 2025
Jess Tammy Massimo and Tommy were helpful and treated me as a valued customer as I have bought quite a few cars from you
29 March 2025
Very smooth service from start to finish. Antony at Sytner Chigwell was really great. He kept me updated along the way. Very polite, well mannered and friendly guy. Antony is an asset to Mini
28 March 2025
Antony talked me through all the little fun quirks of having a mini and set up my profile before I left the showroom. I particularly loved the beautiful flowers. Fantastic service all round.
28 March 2025
Very friendly and great customer service skills throughout the whole service of purchasing the car and delivering it.
23 March 2025
Everything explained clearly
18 March 2025
Very Pleased
14 March 2025
Very satisfied either way the experience and flow of updates from the purchase and delivery of my Mini Cooper
14 March 2025
Everything ran smoothly and Massimo was giving me regular updates on the delivery of my new car.
07 June 2025
Great service and update
06 June 2025
The problem was resolved
06 June 2025
Dealt with quickly
05 June 2025
The service was very thorough and the advice given was very detailed.
04 June 2025
Great service
04 June 2025
Again treated with respect
03 June 2025
I was informed all the way through the process of my car being repaired, by the helpful staff at Sytner Chigwell
03 June 2025
Very good great customer service
01 June 2025
No complaints
27 May 2025
As above
27 May 2025
They collected my car serviced it, provided a video and information and returned my car nicely cleaned.
26 May 2025
Kept me fully updated and explained all works required without being pushy. Nice balance.
25 May 2025
Friendly staff
25 May 2025
Great service
24 May 2025
Service quality fine & staff very polite & helpful. I had however expected my drop of appointment to change brake fluid albeit with video check & wash to be quicker than 2.5hrs. A guide should be provided on typical waiting times.
24 May 2025
Politness
22 May 2025
Jackie Everett and Ken at Mini Sytner - really helped me with my issue very professional helpful and friendly A credit to MINI Sytner
20 May 2025
Quick diagnosis. Even quicker to get all the work done.
20 May 2025
Clear and great service
19 May 2025
all very organised
18 May 2025
Masie at the reception was fantastic and she was very professional.
18 May 2025
Issue was resolved and kept updated by Macy.
17 May 2025
The issues which needed to be addressed were dealt with promptly and efficiently .However , and this has arisen before , it is really difficult to hear what the outcome of the health check is .The vocal is too fast and unclear.
17 May 2025
Was all ok
16 May 2025
Always a good experience
16 May 2025
Didn't wash car properly (whilst I appreciate this was complementary given how much I paid for the service overall it was not the condition I expected)
16 May 2025
They sorted the problem with my car quickly and efficiently.
16 May 2025
Treated as a VIP
15 May 2025
Always goes smoothly
13 May 2025
Great job on my car
12 May 2025
Suboptimal check in - I was a little early, but there were lots of us waiting and only one member of staff who was already on a sale with a couple. As it was a planned drop off for 2 off us and a collection for the other 2 it was a foreseeable issue
12 May 2025
v
07 May 2025
Booked me in last minute as my MOT was expiring in 2 days. Impressive attitude.
07 May 2025
Very happy but the inspection report doesn't seem as thorough
05 May 2025
Very efficient and always friendly, especially Macey Fullerton.
05 May 2025
Taken in for a sit and wait service; very comfortable wait and thorough service :)
05 May 2025
Work carried out efficiently with detailed timeline
05 May 2025
On time and Uber home and back
03 May 2025
As above
03 May 2025
Amy at Sytner Mini Chigwell was efficent as always
03 May 2025
Easy and very professional
03 May 2025
Recall work was done quickly, and health check helped resolve an issue with warning light.
01 May 2025
Professional and high quality. Mini specialist.
26 April 2025
Excellent communications throughout
26 April 2025
Easy to book a day and time which was convenient for me.
25 April 2025
As above
23 April 2025
I've never gone anywhere else
23 April 2025
Keep me informed at every stage
21 April 2025
Every thing was good
20 April 2025
Thank you
20 April 2025
Happy with the service
19 April 2025
Service receptionist Macey is always very helpful and knowledgeable.
19 April 2025
All was spot on
19 April 2025
Have raised a complaint with Mr Trotter by email with details
18 April 2025
I was completely satisfied
18 April 2025
For all the reasons given above.
18 April 2025
It was hassle free
18 April 2025
Very helpful and efficient.
17 April 2025
Check in was swift
14 April 2025
Really pleased with the service I was given. Thank you
14 April 2025
Satisfied as explained what extras I needed and why.
13 April 2025
Excellent customer service
12 April 2025
Went above and beyond to help
12 April 2025
I had to change my appointment at short notice and your staff were very helpful
12 April 2025
When going here staff are always friendly and very professional
11 April 2025
Very helpful
10 April 2025
Good but always pricey
10 April 2025
Arranged goodwill for my repair.
09 April 2025
Macey was really helpful from start to finish, kept us well informed of the service progress all in a friendly manner. She even helped us with our other Mini Countryman we had a warranty query on, which was great and got that sorted too. Very pleased
09 April 2025
Great communication and friendly staff.
08 April 2025
Excellent service as always
07 April 2025
Both reception and service are excellent
07 April 2025
All the staff and extremely friendly and helpful. Big shout out to Tammy and Jesse in Mini sales for there help in my new Mini search and purchase.
07 April 2025
No value for money
07 April 2025
My experience over the last four years has been exceptionally good. This time there was a bit of a mishap and things went wrong. The staff at Mini and at BMW Body Work are fantastic and they did their best to put things right for me.
06 April 2025
I've been a long time customer and always carry out my business with BMW/Mini Sytner Chigwell.
05 April 2025
Excellent service and customer support
05 April 2025
Replacement tyres fitted without booking first owing to flat and wear
02 April 2025
As is usual everthing was done efficienly and every customer is dealt with solicitously and kindly
01 April 2025
The two staff on the desk looking after service are both friendly and professional. They look like they not only enjoy their jobs but also thrive in the busy fast paced environment. Very impressed!
01 April 2025
.
31 March 2025
Completed on time and clean car returned
31 March 2025
Thank you to Amy for the excellent service.
31 March 2025
The service team answered all of my questions and made it a smooth process
31 March 2025
So long as diagnoses are subsequently taken care of, I'm happy.
30 March 2025
My only issue was the wait time. I was told two hours and it ended up being over four hours. Admittedly I needed a new tyre but it was an additional 2hrs and 15 mins.
28 March 2025
Ni issues at all
27 March 2025
As above also regular updates on forthcoming services and after service to check all well
25 March 2025
Great service, free car wash
25 March 2025
2
25 March 2025
Staff were very good, extremely helpful
25 March 2025
Do everything we asked and more, nothing was too difficult
25 March 2025
On time and good value
24 March 2025
Amazing
24 March 2025
Amy at reception was very efficient and kept me updated
23 March 2025
Very good service. Friendly staff kept me updated throughout
23 March 2025
Satisfied overall, however I had asked for the external trim on my vehicle to be examined and this was not looked at.
23 March 2025
Efficient as always. Reminder and booking via the app was a breeze. Checking in with the service agent Amy was quick and efficient. Follow up with Stacy was great too.
23 March 2025
Great service
21 March 2025
Great service + communication
21 March 2025
Always Sytner provides very good service.
20 March 2025
Really great service, easy to book and kind staff, they've kept me updated and shared video of the service and status update.
20 March 2025
This time it took longer than quoted.
20 March 2025
As above
19 March 2025
Quick and efficient service
18 March 2025
Seamless efficient & transparent
18 March 2025
Andrew Koliardos extremely helpful as always
17 March 2025
Good service
16 March 2025
I have given you two stars because as I said before, my car was working perfectly fine until I brought it into you.
30 May 2025
Again it was all seamless and the car is great