OUR CUSTOMER REVIEWS.
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
135 ratings and 115 comments received in the last 90 days.
14 April 2026
All the staff who assisted very helpful..
13 April 2026
Kieran was professional in our meetings; clear communication at all times and the information given was customer focussed. I was involved in a non fault car accident and needed the new mini within 2 weeks and it arrived a week before I needed it.
08 April 2026
Very professional and courtesous both kieren and massimo from the beginning to the end. Everything ran smoothly and we were always aware of updates from the point of order to collection. Thank you kieren and massimo.....Dermot & siobhan
04 April 2026
Exceptional customer service, quick delivery, much sooner than originally quoted
04 April 2026
Friendly service & 100% attention from Pyper
02 April 2026
We were looked after by Pyper from our first visit to the Loughton show room to the last when we collected our new car. She is a credit to mini.
01 April 2026
Massimo was friendly and patient I didn't feel rushed I feel I can contact him with any questions I may have however small
01 April 2026
Absolutely amazing service from Kieron. He should be made Star of the Month
30 March 2026
Kieran was amazing!
13 April 2026
Polite and efficient service
13 April 2026
Veryvpolite
13 April 2026
Very good
13 April 2026
Disappointed my car wasn't cleaned after the service. The showroom have contacted us to rectify this and offer a service clean, however it is not easy for us to drop it off again to get cleaned so we have done independently.
11 April 2026
You undertook a vehicle check for what was only a transmission oil change, drew attention to a nail in one of the rear tyres saving me the risk/aggravation of it failing en route. In addition Amy (?) helped me find a very good florist nearby!
09 April 2026
Always great service, very friendly team who are great. Would have preferred updates a bit sooner as live an hour away and left twice to collect car when it wasn't ready. You can't seem to get through by phone anymore either so have to rely on text
09 April 2026
Service advisor Amy Clark was excellent, but the technicians showed poor ethics. They needed prompting to find the fault, and their careless reassembly of the door panel raises doubts about MINI's standards and the value of its warranty.
08 April 2026
always so helpful friendly and no judging
06 April 2026
While you wait service. Took substantially longer than told.
05 April 2026
Listened, supported and delivered a great service. Fantastic staff
FIND Sytner Chigwell.
Address
- Langston Road, Loughton, Essex, IG10 3UE
Opening Hours
- Mon–Fri:08:30 - 18:00
- Sat:09:00 - 17:00
- Sun:10:00 - 16:00
Phone
- 0208 418 7601
Chigwell as well as surrounding areas including Ilford, Romford, Harlow and Loughton
Address
- Langston Road, Loughton, Essex, IG10 3UE
Opening Hours
- Mon–Fri:07:00 - 18:00
- Sat:08:00 - 13:00
- Sun:CLOSED
Phone
- 0208 418 7601
Chigwell as well as surrounding areas including Ilford, Romford, Harlow and Loughton
15 April 2026
Kieran helped us every step of the way.