OUR CUSTOMER REVIEWS.
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
107 ratings and 73 comments received in the last 90 days.
25 December 2025
Very efficient
20 December 2025
Kieran was fantastic! I went in on a Saturday and was able to pick up my new car (to my exact specifications) the following Wednesday. He made sure the process was smooth when it came to signing documents to picking up the car! (Synter Chigwell)
17 December 2025
Massimo was great. Every promise he made was kept to. He was knowledgeable and had a very nice way about him. Very impressed!
10 December 2025
All went smoothly. Very professional team.
10 December 2025
Easy to order and was kept informed all the way to collection
08 December 2025
Honestly a very pleasant experience from start to finish
04 December 2025
Valuing my old car was quick, easy and transparent when I came into centre. When I picked up my new car it was all ready to go in the showroom looking amazing.
03 December 2025
I was kept up to date with progress and Massimo was keen to make sure I was happy either way everything and reassured me he'd always be happy to answer questions that might arise in the future.
02 December 2025
Very satisfied all went so smoothly with the help of Massimo Singh
28 December 2025
Winter check carried out. Very comprehensive report and explanations by the engineer this time on issues that need to be seen to in near future which I will book in for in New Year.
24 December 2025
Good service
24 December 2025
Amy was very helpful with booking the service, stamped the service booklet and was very welcoming. Sean Allum provided a great video
23 December 2025
Really nice and professional staff
23 December 2025
Your service charges are extortionate, these need to be reviewed as am now considering on not buying another mini again considering the fact I've brought every Gen. Mini 5 door hatch ever produced by BMW/MINI.
22 December 2025
Loved the video that came with the service, the free coffee whilst I waited, comfortable area to work and WiFi. Yeah just brill all around. I think I found my forever centre!
17 December 2025
Confident that job done well. Questions answered, concerns understood - and addressed.
16 December 2025
Only reason for this is because they put my sister's name on my service report and so I had to call them to have this amended.
16 December 2025
Always excellent customer service particularly from Amy Clark. Shes professional, knowledgeable, friendly and helpful.
15 December 2025
Very welcoming and pleasant.
FIND Sytner Chigwell.
Address
- Langston Road, Loughton, Essex, IG10 3UE
Opening Hours
- Mon–Fri:08:30 - 18:00
- Sat:09:00 - 17:00
- Sun:10:00 - 16:00
Phone
- 0208 418 7601
Chigwell as well as surrounding areas including Ilford, Romford, Harlow and Loughton
Address
- Langston Road, Loughton, Essex, IG10 3UE
Opening Hours
- Mon–Fri:07:00 - 19:00
- Sat:08:00 - 13:00
- Sun:CLOSED
Phone
- 0208 418 7601
Chigwell as well as surrounding areas including Ilford, Romford, Harlow and Loughton
27 December 2025
Very satisfied was a brilliant experience