About Your Local MINI Retailer

OUR CUSTOMER REVIEWS.

SERVICE

4.5

NEW CAR SALES

5.0

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

134 ratings and 115 comments received in the last 90 days.

20 May 2026

Great service throughout.

18 May 2026

Pyper and Jess were fantastic! They made the collection extra special and even put a bow on my car ready for me like a present, amazing. I was really pleased with how easy the experience was as it was daunting buying a new car.

16 May 2026

Excellent efficient service

06 May 2026

All my questions were answered and they provided a comfortable, professional and friendly service. I was happy.

03 May 2026

The whole thing was just smooth

02 May 2026

I was very satisfied, Massimo dealt with my purchase and the whole way along he was helpful, efficient and went above and beyond to answer any questions

02 May 2026

Incredibly helpful, friendly yet still professional

02 May 2026

Kieran was great to deal with

29 April 2026

Prompt, on the ball and efficient.

28 April 2026

Sayhan Rana, was very helpful. Everything about the new mini was explained in full detail. Nothing was too much trouble. And he was very respectful.

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28 April 2026

Pyper was extremely helpful and available to support with all my questions. I felt the whole team at Loughton gave me excellent customer service throughout.

28 April 2026

Great service

26 April 2026

Great customer service from Andrew from the offset. Thanks for making my purchase very smooth. Also for the car to arrive in my birthday all wrapped in a bow!

24 April 2026

the staff were polite, helpful and informative. they answered all questions, and didn't push us to purchase additional extras. Massimo remained in touch throughout the build with progress updates and when we collected the car!

15 April 2026

Kieran helped us every step of the way.

14 April 2026

All the staff who assisted very helpful..

13 April 2026

Kieran was professional in our meetings; clear communication at all times and the information given was customer focussed. I was involved in a non fault car accident and needed the new mini within 2 weeks and it arrived a week before I needed it.

08 April 2026

Very professional and courtesous both kieren and massimo from the beginning to the end. Everything ran smoothly and we were always aware of updates from the point of order to collection. Thank you kieren and massimo.....Dermot & siobhan

04 April 2026

Friendly service & 100% attention from Pyper

04 April 2026

Exceptional customer service, quick delivery, much sooner than originally quoted

02 April 2026

We were looked after by Pyper from our first visit to the Loughton show room to the last when we collected our new car. She is a credit to mini.

01 April 2026

Massimo was friendly and patient I didn't feel rushed I feel I can contact him with any questions I may have however small

01 April 2026

Absolutely amazing service from Kieron. He should be made Star of the Month

30 March 2026

Outstanding customer service very attentive and knowledgeable

30 March 2026

Kieran was amazing!

29 March 2026

Sayhan was the start of the process to the end. Extremely helpful and diligent, I couldn't have asked for a better customer service and experience than I received.

28 March 2026

Excellent service from Keiran Riggs Long-highly knowledgeable, passionate, and an outstanding communicator.

28 March 2026

Kieran was very helpful not pushy. Explained questions asked. Showed us the car I was interested in.

24 March 2026

First class service From Massimo Singh and Brand Manager Jess Story

24 March 2026

Excellent service from Andrew Koliardis at Synter Chigwell

24 March 2026

Was a pleasure at all points. It also was a very smooth process.

23 March 2026

I was never pressured. Andrew Koliardos was endlessly patient and extremely knowledgeable.

15 March 2026

Polite, pleasant and all the relevant info delivered with patience.

11 March 2026

Dealt with all queries

10 March 2026

Pyper was an amazing sales person. She rang me before I collected my car and went through all the paper work and set up my mini app. Couldn't have asked for a better experience.

10 March 2026

The process was smooth and everything was dealt with quickly and painlessly - I got my car a lot quicker than originally anticipated

09 March 2026

Had a great experience. Sayhan was brilliant and helpful and made the experience feel easy.

09 March 2026

Smooth transition from old car to new

09 March 2026

Very good customer service

08 March 2026

Completely satisfied, all went smoothly and I was informed of the process every step of the way, Pyper was professional courteous and a pleasure to do business with, she is an asset to your company

06 March 2026

Amazing service from Jess and Pyper

04 March 2026

Mini always give great service

02 March 2026

Our sales assistant Pyper in your loughton branch was super helpful And always on call when I called to ask any questions when I was looking at upgrading my vehicle

01 March 2026

Arrived at 11 for handover as per Sytners e mail salesman had been told it was a 1pm handover accordingly vehicle was ready had no plates on and hadn't been charged waited ..still only 80 miles charge good job I didn't have plans to go further

21 May 2026

Amazing customer service and they washed my car too

20 May 2026

Very helpful and professional

20 May 2026

Customer service Amy and team were helpful.

20 May 2026

Always good service dice I bought my car 10 years ago.

17 May 2026

Happy with mini service and check up

15 May 2026

Great front of house staff and professional service

12 May 2026

Helpful, competent and courteous

12 May 2026

All good apart from knowing exactly how long the work would take

12 May 2026

Good service and helpful Because

11 May 2026

Fast and effiecent.

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09 May 2026

Very inficent and done exactly what was promised

08 May 2026

Amy was fantastic in every way, follow ups to see how I was getting on after the repair of the vehicle and very accommodating in letting me bring the vehicle in for further checks with a technician due to some concerns I had.

07 May 2026

Because it was good service

07 May 2026

Very professional staff

07 May 2026

Great service - very timely

05 May 2026

Friendly team and very efficient Service done well and on time Thank you

04 May 2026

Massimo, is a lovely young man. Very professional, friendly, knowledgeable and helpful in assisting me in selecting my car as it was my first time in purchasing a Mini since 1984. I felt comfortable, in good hands.

04 May 2026

I've been going to Mini Cooper in Laughton for a while and the service is always excellent. Friendly, professional, with great extras like coffee video updates, and a free wash.I was late drop-off & pickup and they were completely relaxed-top service

02 May 2026

Amy from Sytner Chigwell was very helpful and polite.

30 April 2026

The car was ready within the time frame quoted and I waited for the work to be done in a very clean and friendly environment where I was also able to work from my Laptop.

30 April 2026

Services provided entirely as required and communicated to me speedily

30 April 2026

Easy, stress free and friendly staff

30 April 2026

Everything was explained and shown which was reassuring

30 April 2026

Everything was done quickly and efficiently. Service staff were very engaging

27 April 2026

25 April 2026

Prompt service and on time

25 April 2026

Excellent work by everyone

24 April 2026

Quick, efficient, well informed service

23 April 2026

All good except I asked for the fuel additive to be added as an extra when I dropped off my car but it was forgotten about. It can wait for the next visit.

21 April 2026

Excellent service, great attitude and on time and done well

19 April 2026

Everyone is very very helpful, knowledgeable and friendly.

17 April 2026

Was able to wait while service was done

17 April 2026

I received quick and very efficient service

17 April 2026

Service done at high standards, given updates all the way through

13 April 2026

Polite and efficient service

13 April 2026

Disappointed my car wasn't cleaned after the service. The showroom have contacted us to rectify this and offer a service clean, however it is not easy for us to drop it off again to get cleaned so we have done independently.

13 April 2026

Veryvpolite

13 April 2026

Very good

11 April 2026

You undertook a vehicle check for what was only a transmission oil change, drew attention to a nail in one of the rear tyres saving me the risk/aggravation of it failing en route. In addition Amy (?) helped me find a very good florist nearby!

09 April 2026

Always great service, very friendly team who are great. Would have preferred updates a bit sooner as live an hour away and left twice to collect car when it wasn't ready. You can't seem to get through by phone anymore either so have to rely on text

09 April 2026

Service advisor Amy Clark was excellent, but the technicians showed poor ethics. They needed prompting to find the fault, and their careless reassembly of the door panel raises doubts about MINI's standards and the value of its warranty.

08 April 2026

always so helpful friendly and no judging

06 April 2026

While you wait service. Took substantially longer than told.

05 April 2026

Listened, supported and delivered a great service. Fantastic staff

03 April 2026

Professional, efficient service.

01 April 2026

I have a Mini Service Plan and have always driven Mini's, The very minimum was carried out for the service. Very negative attitude. Did not refill windscreen washer bottle, no software update, was not told Skelton staff on that day, very poor service

01 April 2026

It is difficult to speak to anyone when trying to make an appointment but after that everything went very smoothly.

31 March 2026

Very easy. I have a service plan so just leave it with them for my health checks and pick up 2 hours later all nice and clean

31 March 2026

Great service on site, friendly, courteous.

29 March 2026

All I requested was dealt with quickly and efficiently

28 March 2026

Very happy - would be 5 if online booking portal was working

23 March 2026

22 March 2026

I booked my mini in for the annual MOT but I had a free health check at the same time which was a comfort.

17 March 2026

Efficient friendly service

16 March 2026

Brilliant service by the team at Sytner Chigwell . They certainly went the extra mile!

16 March 2026

Friendly customer service. The MOT check was done on time and the car was returned to me in as good a state as I delivered it.

12 March 2026

Happy that the issue was resolved in one visit. 4 starts because even though the defective spray nozzle was replaced, the new one does not work as well as before the issue appeared (water jet is a bit weaker).

12 March 2026

The service and the staff and reception were as always very good - only issue is the booking process - it's awful - I just want to be able to call the service dept, speak to a human and get advice where needed

12 March 2026

Always good service which is why I have owned Minis for the past 16 years.

11 March 2026

Great service from your admin team who let me know what was going on and then a good service from the team doing the MOT

09 March 2026

Everyone onsite at the dealership was helpful.

07 March 2026

Efficient service. No hassle.

04 March 2026

£400 for an oil change seems excessively expensive

04 March 2026

Great customer service ,very friendly staff !!!

03 March 2026

Parking was terrible. I was lucky this time to have a friend driving me. As a motobility driver my driving is limited. I did not see any disabled parking. Was told tyres ok, a week later the tyre light for low pressure came on.

01 March 2026

Extremely satisfied, Ricki always goes above and beyond.

28 February 2026

Efficient and pleasant experience, as always

28 February 2026

Fantastic service as always

28 February 2026

Efficient and courteous

28 February 2026

Service and wash took longer than I was told it would.

28 February 2026

Keiran Riggs Long was great

PLEASE DON'T HESITATE TO GET IN TOUCH WITH US.

Our contact details

FIND Sytner Chigwell.

Address

Langston Road, Loughton, Essex, IG10 3UE

Opening Hours

Mon–Fri:08:30 - 18:00
Sat:09:00 - 17:00
Sun:10:00 - 16:00

Phone

0208 418 7601

Map

Areas served

Chigwell as well as surrounding areas including Ilford, Romford, Harlow and Loughton

View map

Address

Langston Road, Loughton, Essex, IG10 3UE

Opening Hours

Mon–Fri:07:00 - 18:00
Sat:08:00 - 13:00
Sun:CLOSED

Phone

0208 418 7601

Map

Areas served

Chigwell as well as surrounding areas including Ilford, Romford, Harlow and Loughton

View map