About Your Local MINI Retailer

OUR CUSTOMER REVIEWS.

SERVICE

5.0

NEW CAR SALES

5.0

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

177 ratings and 149 comments received in the last 90 days.

01 November 2026

From start to finish the process was so easy

29 October 2026

Excellent experience

26 October 2026

Good experience overall. Sam was friendly and helpful, explained everything clearly and the handover went smoothly

24 October 2026

Really great - Pyper Noble was a great salesperson

23 October 2026

The service we received from Pyper was excellent. She is very knowledgeable and efficient

23 October 2026

Informative, friendly and efficient service

18 October 2026

I was very satisfied with the service provided by Kieran at sytner Chigwell. He was friendly, professional, and helpful throughout the purchase and delivery process, Kept me updated throughout the whole process and explained very well at handover .

18 October 2026

Great information and efficiency from Kieran

17 October 2026

Service was brilliant from start to finish

14 October 2026

Excellent service from everyone at the dealership.

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08 October 2026

I was very happy with the overall experience of purchasing my new car. Kieran was friendly, helpful and professional throughout the whole process. He made everything straightforward, explained things clearly and made sure everything went smoothly.

06 October 2026

Pyper was super helpful, great communication and went out of her way to answer my questions. Tony too on finance was very helpful and found me a great deal that was best suited to me and my needs. Both were a pleasure to deal with!

05 October 2026

Very easy transaction.

02 October 2026

Completely satisfied

02 October 2026

Car is amazing and service was excellent would highly recommend.

30 September 2026

Excellent service

30 September 2026

Awesome experience from beginning to end.

30 September 2026

Amber was brilliant, extremely professional straightforward and got the job done in less than three weeks!

30 September 2026

Everything was excellent and piper noble was superb

30 September 2026

Face to face very good. Sometimes difficulties re communication on phone.

29 September 2026

Very satisfied with the whole process of buying my new car from Mini. Andrew Koliardos was extremely helpful 'building' the car to be even better than the mini I had had for 3 years. I was kept informed of it's progress and it was delivered on time.

28 September 2026

Overall, I was very pleased with the level of service I received. Kieran's professionalism, knowledge, responsiveness, and willingness to help made the whole experience enjoyable and stress-free.

28 September 2026

We were looked after by Kieran who absolutely sold me a mini as I really was only just looking. But he convinced me I would prefer an automatic car as I was looking for a manual car

27 September 2026

Pyper was extremely helpful and knowledgeable throughout

25 September 2026

Over the last 2 months, Pyper has been incredibly helpful in making sure I find the right car for me. She went above and beyond answering all my queries and go through everything in detail, both pre and post sale, which is really reassuring.

23 September 2026

Everything was fine, regular contact via email and phone but my car was ready earlier which I didn't know about until I asked. I would have liked to know as soon as it was available.

23 September 2026

We were invited to a sales promotion. We were offered a fair price for our existing car. It was an easy transaction

22 September 2026

Young lady pyper was with me the whole way through from ordering my car until collect, nothing was ever to much for her awnsering any question or problems I have . She is so professional and lovely, all of the staff at Loughton are great and I love m

21 September 2026

Super friendly and knowledgeable staff. Very welcoming, really put me at ease from start to finish.

21 September 2026

I found the car well prepared. Kieran the motability was well informed . I would continuously receive updates of when the car will be delivered. On the day of delivery, Kieran prepared the car well with a ribbon wrapped on the car. Amazing gesture.

16 September 2026

Could not find any faults with the service provided from ordering to completion, a big thank you to Kieran.

16 September 2026

Everyone, especially Pyper (my sales person) were very welcoming and made everything go smoothly

16 September 2026

Amber was so helpful throughout the entire process. She was not pushy and wanted what was best for me and found me an incredible deal. She was great at communicating with me throughout the process and is the reason I bought the car

14 September 2026

Everyone I dealt with was friendly and helpful

13 September 2026

No problems easy pick up most of docs prepared before pick up. Team worked well to find what I would be happy with.

12 September 2026

Completely satisfied

12 September 2026

It was excellent and I would recommend

06 September 2026

Team was very helpful

05 September 2026

The team, particularly Andrew were friendly, efficient and extremely knowledgeable naming the process of buying my new car a fzbumoud experience!

04 September 2026

Always room for improvement

02 September 2026

Everyone I dealt with was polite, professional and courteous. Nothing was too much trouble. The staff members I dealt with were Pyper, Sam and Tony.

21 August 2026

The staff at mini Chigwell are exceptional- I had the pleasure of dealing with Pyper and Tony, Pyper is by far the most likable friendly and professional sells person I've ever met. The whole team are beyond friendly and welcoming.

09 August 2026

Friendly, knowledgeable team of people

01 November 2026

Completely satisfied because there were no problems, although the free cleaning wasn't the best

31 October 2026

Very prompt service and responded to questions quickly so overall a pleasant experience

31 October 2026

Service carried out ok bit expensive but done

31 October 2026

Lovely staff and no wait getting the car registered in for its 1st service

30 October 2026

Was kept well informed, nice waiting area. Good service overall

30 October 2026

The centre and staff fine. The prices for an 8 year old car ridiculous

26 October 2026

Always informative and helpful

25 October 2026

Completed service and mot within 2 hours speedy service!

25 October 2026

Not sure how to rate. Had a car serviced, but next morning 5:30am before traveling had a warning light on telling me to add 1L of oil into the motor, which I assumed had to be checked during service.. but rather than that - all fine.

25 October 2026

Straightforward process

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23 October 2026

Great experience Amy was brilliant

22 October 2026

Very happy with service received.

21 October 2026

Amy is an angel, always so helpful whenever i reach out.

21 October 2026

Prompt reliable service in which I have confidence. Staff are friendly efficient and helpful at all times.

20 October 2026

Done on time frendly staff

20 October 2026

Abbie Cross was really helpful, professional and with a smile. As I was leaving I noticed the warning lights had not been removed and Abbie fixed this for me immediately. My service was completed in good time and without any delay

19 October 2026

Always satisfied with my service at sytner.My car has been serviced there for the last 10yrs since I bought it. What more can I say.

19 October 2026

Nobody came back to me with an offer to part exchange my car as agreed.

18 October 2026

Absolutely amazing from beginning to end. They answer the phone, communicate and couldn't be more helpful. Front desk staff and service people. Automated booking system to book service didn't work thu, had to book in person

17 October 2026

Kept up to date. 1st class service by Reggie.

17 October 2026

Excellent service and was kept up to date at all times

15 October 2026

I no longer own this vehicle. Please remove my details from your system.

15 October 2026

Despite initial contact broken off, once the car was in the shop the regular updates from Amy, and the video of the work needed, was excellent.

13 October 2026

Straight forward and no problems

12 October 2026

I was happy with the arrangement

11 October 2026

All good

10 October 2026

Very helpful, quick and effective service from the Mini Chigwell bodyshop engineer Sean in dealing with a stressful situation of a wing mirror broken by a roadworks sign.

08 October 2026

Quick and efficient

07 October 2026

Pleasant staff efficient service.

07 October 2026

Great service from arranging the appointment Mot completed when said I opted for 2 hour wait Very friendly staff

05 October 2026

Looking forward to my next service. Thank you ladies for answering my questions fluently and efficiently. Pleased dealing with you.

04 October 2026

All very efficient

02 October 2026

I have mobility issues, So being able to wait for the car to be seen too is a big plus for me. And it seems you give this priority in these circumstances. The work done on the car, was very satisfactory and it was even washed! Thank you!

02 October 2026

Everything went smoothly and I was kept up to date

02 October 2026

Always fantastic service

01 October 2026

A little.disappointed to find two of the replacement tyres in the ar on collection.

01 October 2026

Speaking to Amy on the telephone I was able to book my car in early I do not like booking a service online I like speaking to someone

30 September 2026

Everything went quickly and smoothly. excellent

28 September 2026

First Class

28 September 2026

Excellent customer service. Everything was clear on the day. No unexpected costs. The service was done on time.

28 September 2026

Great service, friendly staff and kept up to date with phone calls.

25 September 2026

Professionalism of the staff and service provided

25 September 2026

Excellent customer service from start to finish

25 September 2026

Friendly, helpful and professional service.

25 September 2026

Always helpful

24 September 2026

Very happy with the experience

24 September 2026

Jandra Lukaite was very professional friendly and helpful

24 September 2026

Friendly staff and very welcoming and making feel cared

23 September 2026

Helpful and knowledgeable.

23 September 2026

Great customer service, very friendly and attentive.

19 September 2026

Very good service also most helpful

19 September 2026

Excellent staff, very relaxed and welcoming centre, nothing to much , lovely professional young lady pyper who keep us informed with our car , we can't praise her enough. Excellent young lady

18 September 2026

Problem with software seems to be resolved

18 September 2026

Matter dealt with quickly

18 September 2026

The overall service provided was very good as always.

17 September 2026

Very efficient, an staff so well informed

16 September 2026

Prompt attention and every small detail was explained

16 September 2026

Great service and communication

15 September 2026

Helpful friendly people at Sytner. Excellent service and kept informed throughout.

14 September 2026

All works completed

14 September 2026

Pleasant staff.

13 September 2026

The most friendly and helpful staff. Really knowledgeable and obviously passionate about what they do. I dealt with Amber and Tony who were both amazing and make the whole process of buying my car a pleasure.

13 September 2026

Excellent as always

13 September 2026

Very helpful throughout process

12 September 2026

Work was completed on time

09 September 2026

Very friendly and efficient service.

09 September 2026

Perfect help and service!

08 September 2026

It was of the smooth, high standard that I've experienced with all four of my Minis over time.

06 September 2026

Efficient

06 September 2026

All staff I had contact with were friendly and helpful. Cost was made clear before work started on my vehicle.

04 September 2026

Great service easy to deal with kept me updated

04 September 2026

All worked well

03 September 2026

I cannot recommend this dealership highly enough. From my very first inquiry with Andrew to driving off the forecourt, the level of service was outstanding.

02 September 2026

Easy to book the vehicle in. Staff were very helpful (both the technician and Amy Clarke in reception) in accommodating my preferences and the job was completed quickly and efficiently. I was notified as soon as completed. Perfect!

31 August 2026

All staff very friendly, knowledgeable and helpful

30 August 2026

Smooth service Kevin, Paul and the team. I would recommend their services to friends and family.

29 August 2026

Friendly service and kept informed

29 August 2026

Excellent

29 August 2026

Knowledgeable and friendly technicians.

27 August 2026

Everything was well done. Kept up to date

27 August 2026

Professional and responsive service from Amy. Keeping me informed.

26 August 2026

Always the best

25 August 2026

Booked me in at short notice and got the work done super quick on the day.

25 August 2026

Completely satisfied

25 August 2026

Service etc was completed in good time, car was washed and cleaned before pickup, staff were friendly and polite

23 August 2026

As usual great prompt service

20 August 2026

Very good service from booking to collection. Amie at reception was delightful, professional and charming as always.

20 August 2026

The only dissapolntment i booked to have an oil change and a transmission oil change, but they only did one, i have to rebook to have the job finish. The most annoying is that no information was given, as on saturday closed at 1pm no time to do both

20 August 2026

Great service

20 August 2026

staff polite and friendly.

18 August 2026

Jandra was excellent. Very friendly and efficient and my car was ready before I needed it back.

18 August 2026

Friendly as always

17 August 2026

I fixed an oil leak last year and got an other oil leak this year.

17 August 2026

Quick diagnosis and fix. Good communication from Amy on drop off, during the fix and after. Plus Uber trips to and from my house!

16 August 2026

Worked effectively to complete promptly as agreed. Given full information and feedback My only issue was we didn't know you could book a specific time and indicate 'waiting'

16 August 2026

Friendly reception. Jalna was very pleasant and efficient.

15 August 2026

Friendly service but Ongar not being able to call and speak to someone

15 August 2026

Good service as always. Particularly from Reggie

13 August 2026

Friendly staff. Comfortable waiting area. Provided with coffee. They turned down the loud "music" when requested.

12 August 2026

Nice and easy booking process online, then friendly staff in store.

10 August 2026

Excellent start to finish

10 August 2026

Everything explained clearly. I've been taking my ministry you since I bought it because the service is super!

10 August 2026

Personnel dealing with my queries was very reassuring and took the time to listen.

10 August 2026

Service was done efficiently and quickly and I had my car back so the in the day. Staff were friendly and helpful

FIND Sytner Chigwell.

Address

Langston Road, Loughton, Essex, IG10 3UE

Opening Hours

Mon–Fri:08:30 - 18:00
Sat:09:00 - 17:00
Sun:10:00 - 16:00

Phone

0208 418 7601

Map

Areas served

Chigwell as well as surrounding areas including Ilford, Romford, Harlow and Loughton

View map

Address

Langston Road, Loughton, Essex, IG10 3UE

Opening Hours

Mon–Fri:07:00 - 18:00
Sat:08:00 - 13:00
Sun:CLOSED

Phone

0208 418 7601

Map

Areas served

Chigwell as well as surrounding areas including Ilford, Romford, Harlow and Loughton

View map