OUR CUSTOMER REVIEWS.
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
130 ratings and 116 comments received in the last 90 days.
01 July 2026
Kieran, Jess and Dimitrius in Loughton were amazing at communication and customer service
30 June 2026
From the day of ordering until delivery, Pyper our sales rep was outstanding, the most helpful salesperson we've ever dealt with.
29 June 2026
We dealt with Sarhan, he was fantastic from beginning to end.
28 June 2026
Sayhan from your Loughton branch was brilliant . If it wasn't for him, we would not have renewed our mini at this point
24 June 2026
Great salesman Sayhan
17 June 2026
Keiran gave clear, fair and honest advice. Thorough discussions and options. Warm and friendly.
14 June 2026
Sayhan was fantastic, didn't feel pressure from him but he provided all the information we needed to make the right decision. He is a credit to the sales team at Mini. Thank you Sayhan.
11 June 2026
Young man with very helpful explained everything about the car
09 June 2026
There were a few hiccups with the order system but Pyper dealt with them calmly and quickly.
04 July 2026
When I drove away it showed something wrong with my lights . The car had been in the garage for a week and soneohad driven the car . Why did they see the warning light appear ?
04 July 2026
No issues at time of service but found to have low engine oil the next day. It would have been nice if this was flagged up at time of service
03 July 2026
Everything was done within the time allocated.
02 July 2026
all fine apart from detail form incorrect had all my Twin sisters details
02 July 2026
Your phone system which doesn't allow you to actually talk to anyone
01 July 2026
Sytner Chigwell are always helpful
01 July 2026
Great timely service with polite and helpful customer service.
28 June 2026
Comfy chairs, good coffee, and a cleaned car all in the price
27 June 2026
Great service, love the video update
27 June 2026
Professional , on time, great updates during appointment
FIND Sytner Chigwell.
Address
- Langston Road, Loughton, Essex, IG10 3UE
Opening Hours
- Mon–Fri:08:30 - 18:00
- Sat:09:00 - 17:00
- Sun:10:00 - 16:00
Phone
- 0208 418 7601
Chigwell as well as surrounding areas including Ilford, Romford, Harlow and Loughton
Address
- Langston Road, Loughton, Essex, IG10 3UE
Opening Hours
- Mon–Fri:07:00 - 18:00
- Sat:08:00 - 13:00
- Sun:CLOSED
Phone
- 0208 418 7601
Chigwell as well as surrounding areas including Ilford, Romford, Harlow and Loughton
01 July 2026
Sahan was extremely helpful and informative and made the whole process of buying the car and part exchanging my jeep stress free. Also followed up after the sale to check all was ok. He made it all stress free and smooth. Thank you