OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
122 ratings and 60 comments received in the last 90 days.
27 March 2022
Rashid was great with helping me design my car, really took the time to understand what my needs were and helped me put together a great package.
11 March 2022
No complaints
08 March 2022
Warm staff including jack, and informative handover. Bow on car was a nice touch, never had that before.
07 March 2022
Very good service
05 March 2022
Despite a mix up in the process, Dayna and her manager went above and beyond to put things right
02 March 2022
Although the car came in a different colour to what I ordered, the rest of the process was very smooth and Dayna kept me updated along the way.
21 February 2022
I collected the car from Loughton. Jack Harris showed me round it and connected my phone for me - and away I went!
07 February 2022
Any question or query I had was dealt with, and the only problem I experienced was the amount of time the build took, but that was the responsibility of the factory and/or Covid.
25 January 2022
I got everything I need with instant response. I cannot locate any complain from their staff !
07 April 2022
really good customer service - the service you provided to come and pick my car up (&drop it back) was so well received by me as I did not have the time capacity to do this myself. Very
06 April 2022
Very satisfied with the service,
04 April 2022
Best range of appointments & completed on time
04 April 2022
Everything was done as it should have been and I was updated as necessary
04 April 2022
Thanks
03 April 2022
Easy to book service on line. Short wait to check in car. Work done in time window specified.
28 March 2022
Great friendly customer service. Amy and Alana are assets to the company and always very helpful and welcoming
26 March 2022
timely service
26 March 2022
Brilliant service as usual, kept me informed of progress, car clean on collecting ,always buy my cars and have them maintained at Chigwell
25 March 2022
Kept in contact and advised me fully what was going on.
03 April 2022
Deanna made the whole plan easy . She delivered the car herself exactly on time and it was a smooth hand over .