About Your Local MINI Retailer

OUR CUSTOMER REVIEWS.

SERVICE

5.0

NEW CAR SALES

5.0

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

129 ratings and 111 comments received in the last 90 days.

09 August 2026

Friendly, knowledgeable team of people

29 July 2026

Pyper was excellent at every level - My daughter and I were made feel welcome and we were treated like valued customers. She explained and answered all our questions and has offered to be of service to us if we should need anything in the future.

29 July 2026

Because Amber was ever so helpful

28 July 2026

Great communication with pyper informed me every step by step so polite and extremely helpful great from word go would definitely recommend her to others

27 July 2026

Kieran was very professional, had tones of mini knowledge and went above and beyond to ensure I had a great exciting, experience.

21 July 2026

Great service and customer care.

21 July 2026

Really good experience. Everything was explained clearly from specs of the car to different payment options. I am happy with the car I have chosen with help from Kieran!

21 July 2026

Nothing was too much trouble

19 July 2026

Excellent service and friendly professional Transaction

17 July 2026

Great service, solution oriented , great car. Returning mini customer

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16 July 2026

My buying and delivery experiences were amazing. Jess was able to find a car at the exact spec I wanted already in production to shorten my delivery time and her customer service is second to none! Jess is a credit to the organisation.

10 July 2026

Everything was explained well and I was kept updated throughout the process by Sayhan. I am delighted with my Mini and the service I received throughout. Sayhan was very helpful and patient and the handover was very useful and clear.

07 July 2026

Good communication

01 July 2026

Kieran, Jess and Dimitrius in Loughton were amazing at communication and customer service

01 July 2026

Sahan was extremely helpful and informative and made the whole process of buying the car and part exchanging my jeep stress free. Also followed up after the sale to check all was ok. He made it all stress free and smooth. Thank you

30 June 2026

From the day of ordering until delivery, Pyper our sales rep was outstanding, the most helpful salesperson we've ever dealt with.

29 June 2026

We dealt with Sarhan, he was fantastic from beginning to end.

28 June 2026

Sayhan from your Loughton branch was brilliant . If it wasn't for him, we would not have renewed our mini at this point

24 June 2026

Great salesman Sayhan

17 June 2026

Keiran gave clear, fair and honest advice. Thorough discussions and options. Warm and friendly.

14 June 2026

Sayhan was fantastic, didn't feel pressure from him but he provided all the information we needed to make the right decision. He is a credit to the sales team at Mini. Thank you Sayhan.

11 June 2026

Young man with very helpful explained everything about the car

09 June 2026

There were a few hiccups with the order system but Pyper dealt with them calmly and quickly.

08 June 2026

Whole experience of buying a car model that I had never seen or never driven and dealing with Kieran Riggs-Long remotely from the other side of the world was handled so smoothly and the car was ready for collection on the day I arrived back in the

03 June 2026

At times I felt communication should have been better. Struggled to get through on the phone several times and when I left messages these were not passed on.

02 June 2026

Kieran was extremely professional, knowledgeable and made our whole experience seamless from start to finish!

30 May 2026

Keiran was really helpful suggesting different trims, interiors etc. that we might not have thought of. We are really happy with the finished look. He kept us updated of how the car was progressing through manufacture & when it was due for delivery

30 May 2026

Kieran very helpful Did everything to make me comfortable

28 May 2026

all good, no complaints

27 May 2026

Very thorough and helpful stadf

27 May 2026

Completely satisfied

23 May 2026

Very friendly approachable staff

20 May 2026

Great service throughout.

18 May 2026

Pyper and Jess were fantastic! They made the collection extra special and even put a bow on my car ready for me like a present, amazing. I was really pleased with how easy the experience was as it was daunting buying a new car.

12 August 2026

Nice and easy booking process online, then friendly staff in store.

10 August 2026

Service was done efficiently and quickly and I had my car back so the in the day. Staff were friendly and helpful

10 August 2026

Excellent start to finish

10 August 2026

Personnel dealing with my queries was very reassuring and took the time to listen.

10 August 2026

Everything explained clearly. I've been taking my ministry you since I bought it because the service is super!

05 August 2026

Because of grat work

05 August 2026

The girl on service reception was very helpful. Djandre I think her name was

03 August 2026

Completed in timely manner

03 August 2026

My 2025 mini cooper s developed a issue with vibration and a light dead zone in the steering response while cruising above 40mph. The issue was dealt with efficiency and I was kept informed regularly. Car is at the moment free of the problem.

31 July 2026

Fitted me in quickly

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28 July 2026

A big thank you to Jandra Lukaite. Your willingness to go the extra mile made a real difference and saved me nearly £500 in repair costs. I really appreciate the time and effort and will be coming back for future servicing or and repairs.

27 July 2026

Very quick to book in for a warning fault

26 July 2026

The staff are always accommodating and informative,always an absolute pleasure to deal with,the 3 ladies in Mini service are a credit to your company

25 July 2026

Efficient service and friendly help from Jandra

25 July 2026

Helpful , supportive and good service

24 July 2026

kind support

23 July 2026

I got the appointment I needed and was telephoned when my MOT was completed and my car ready for collection

23 July 2026

Amy is always so helpful from booking to collection, she is a great ambassador for your showroom and brand.

23 July 2026

Amy was great. But earlier emails from me totally ignored. Did what appears to be a decent job on the car but pretty expensive

23 July 2026

Staff polite and helpful and the service offered was good overall

22 July 2026

Big thank you to Amy and the team at mini this week :) Great service as ever

22 July 2026

Easy to book and Amy as usual polite & helpful

20 July 2026

Timely service, friendly staff and able to work on WiFi while waiting.

18 July 2026

After a diagnostic test you advised a right key Ariel was missing from behind my car seat and this was required to enable my fob key to work to start the engine. I broke down the next day and the AA tested my battery which was the fault with the fob

15 July 2026

Have been a customer for the last 20 years. Always great service from the team.

14 July 2026

Mot completed efficiency and within the allocated time

14 July 2026

Everyone at Sytner Chigwell is always friendly and polite.

14 July 2026

Courteuos, timely, good feedback

12 July 2026

Chigwell mini always provide excellent customer service particularly Amy who goes above and beyond to help. Jandra was also very polite and helpful. This is so important for people with a problem but have busy lives.

12 July 2026

Issue dealt with

10 July 2026

Amy is always great in helping us getting the car booked in quickly and then explaining the works. The team to a great job all the time. I think if the mechanic spoke a little slower on the video explanations that would further assist.

06 July 2026

Service was carried out but was requested to make payment with first checking that I had a service plan in place.

04 July 2026

When I drove away it showed something wrong with my lights . The car had been in the garage for a week and soneohad driven the car . Why did they see the warning light appear ?

04 July 2026

No issues at time of service but found to have low engine oil the next day. It would have been nice if this was flagged up at time of service

03 July 2026

Everything was done within the time allocated.

02 July 2026

Your phone system which doesn't allow you to actually talk to anyone

02 July 2026

all fine apart from detail form incorrect had all my Twin sisters details

01 July 2026

Great timely service with polite and helpful customer service.

01 July 2026

Sytner Chigwell are always helpful

28 June 2026

Comfy chairs, good coffee, and a cleaned car all in the price

27 June 2026

Professional , on time, great updates during appointment

27 June 2026

Great service, love the video update

25 June 2026

Welcoming friendly people, i went to the wrong reception desk first and was let know even before it was my turn where I needed to be . Amy in the mini showroom booked my car in for its MOT and was a delight to talk with .

24 June 2026

23 June 2026

Very good service

23 June 2026

Excellent and friendly service as usual.

23 June 2026

Prompt, communicated.

22 June 2026

Booked my Mini for a 9:30am oil change and waited on site. After an hour, the car had been washed and parked outside, but I was later told no work had actually been done. I didn't receive the car back until nearly 1pm.

21 June 2026

This review is for the Chigwell branch. Jandra was really helpful, she turned my experience from an anxious one to me leaving a happy customer, she has excellent communication and it's empathic and understanding! Thank you so much!

20 June 2026

Amy was fantastic. - she looked after my dog whilst I got the dog bed sorted in the temp car

19 June 2026

Efficient service at good time. Able to arrange easily

18 June 2026

As always staff are friendly and helpful

17 June 2026

A good efficient service

16 June 2026

Everything was good, but it took a long time for a pre-booked slot.

15 June 2026

Everything was made so easy by Amy. She kept us informed from start to finish and the car was finish ahead of time. 10/10 service as always.

15 June 2026

Car now ok

15 June 2026

Service department was excellent, but my visit included a request to value my car, my car was assessed, but was told some body will call me back, but to date no one has called me

14 June 2026

Good value. Professionally completed.

11 June 2026

Good fast professional

11 June 2026

The staff were very friendly and helpful, Kieran was very knowledgeable, professional and knew everything I needed to know about my new car.

08 June 2026

Excellent service

08 June 2026

Excellent all round service

08 June 2026

I needed confirmation of the time of my service but was unable to get an answer either on the phone, by email or using whatsapp - I actually ended up coming in to ask the question!

07 June 2026

Prompt friendly service

03 June 2026

Always receive very professional, efficient, and friendly service. Always a pleasure to deal with.

30 May 2026

Efficient Associates

29 May 2026

All went smoothly

29 May 2026

Staff were very helpful and friendly. Thank you.

29 May 2026

Great friendly customer service and service delivered to great quality and at a prompt pace. Updates around progress was good and the car feels better to drive!

27 May 2026

Very happy with the service received from Sytner Mini Chigwell. Shoutout to Amy Clark and her team

27 May 2026

The visit was to organise a broken driver's side mirror housing. Parts Dept (I didin't note down his name) was really helpful and reassuring. He then introduced me to Sean in Bodyshop who has been equally excelllent. Great service thus far

27 May 2026

Excellent service - all done to satisfaction.

24 May 2026

I am quite happy and satisfied, staffs are friendly and helpful. Car wash nice and clean . Thank you.

21 May 2026

Amazing customer service and they washed my car too

20 May 2026

Customer service Amy and team were helpful.

20 May 2026

Very helpful and professional

20 May 2026

Always good service dice I bought my car 10 years ago.

FIND Sytner Chigwell.

Address

Langston Road, Loughton, Essex, IG10 3UE

Opening Hours

Mon–Fri:08:30 - 18:00
Sat:09:00 - 17:00
Sun:10:00 - 16:00

Phone

0208 418 7601

Map

Areas served

Chigwell as well as surrounding areas including Ilford, Romford, Harlow and Loughton

View map

Address

Langston Road, Loughton, Essex, IG10 3UE

Opening Hours

Mon–Fri:07:00 - 18:00
Sat:08:00 - 13:00
Sun:CLOSED

Phone

0208 418 7601

Map

Areas served

Chigwell as well as surrounding areas including Ilford, Romford, Harlow and Loughton

View map